We have a VERY flexible Return Policy here at Sassy Mama Lingerie..
What if it doesn’t fit?:
If it’s a “size thing” no worries whatsoever….. Email us within 48 hours (email@example.com) of when your order was delivered, explain the issue, we will email you back with information on where to return your item. Please ensure your order is returned to us within 14 days of initial return contact.
Once we receive your returned item, we will inspect to ensure the following:
- No Odor whatsoever ANYWHERE
- No Stains of any kind ANYWHERE
- All tags MUST be attached to the original garment
- MUST be in the condition to which it was sent to you in the original packaging
We will then either replace the item with a new size or email you Store Credit for the full amount (less shipping) that can be used in Sassy Mama Lingerie. Valid for 6 months from the date of purchase.
What if I receive an item that is damaged?:
We absolutely endeavor to inspect EVERY SINGLE item that leaves our warehouse is perfect and fabulous. IF for any reason whatsoever, it has been damaged and is not “perfect” please contact our Vixen Support ASAP (firstname.lastname@example.org)
Am I responsible for shipping it back to you?: Regrettably, we cannot offer free return shipping back to us.
What we can do is email you a shipping label and the cost on that will be deducted from your STORE CREDIT.
Also, please note that if we are sending an exchanged item back to you, it is your responsibility to pay for the shipping on the item.
What if I just don’t like the item(s). Can I exchange for different item(s)?: Once your items are returned to us in the condition described above, we will issue you a store credit for you to use towards the items you would like to exchange for.
What items aren’t returnable?: ALL Clearance items are non returnable/exchangeable. DUE TO HYGIENIC PURPOSES, PANTIES, G-STRING, TOYS. BODY STOCKINGS AND HOSIERY ARE ALL NON REFUNDABLE/RETURNABLE