Shipping Policy

Sassy Mama Lingerie Shipping- Please be aware that during the next few months  shipping may be delayed due to weather and processing times as we enter the "Crazy Holiday" Time

*ORDERS THAT HAVE BEEN SUBMITTED & PROCESSED CANNOT BE CANCELLED 

Returned-to-Sender & Lost Packages: 

Sassy Mama Lingerie is NOT responsible for lost or stolen items once we dispatch your order.

Please ensure that you have entered in your delivery address correctly 

It is up to you THE BUYER to keep a track of your tracking number and delivery times.

 

Shipping Information: 

*ORDERS PLACED ON THE WEEKEND OR A USA PUBLIC HOLIDAY WILL BE PROCESSED & SHIPPED WITHIN THE NEXT BUSINESS DAY * Business Days are not the following: Saturday, Sunday or USA public holidays

• All orders are shipped via USPS (First Class, Priority, Overnight, International Priority) OR UPS. *Please note that Sassy Mama Lingerie has the right to chose which carrier to use depending 
• After your order leaves our warehouse, delivery times may vary according to the shipping method you select during checkout, the location of your shipping address, weather and busy times of the year.

 

Standard Mail Delivery Times: 5-10 BUSINESS DAYS AFTER your has been placed, processed and an email has been sent to you with your tracking number. 

 

Priority Mail Delivery Times: 4-7 BUSINESS DAYS AFTER your has been placed, processed and an email has been sent to you with your tracking number. 

 

Lost, Missing or Stolen Packages: 

"My tracking number says it's been delivered, but I have not received my order!"

Domestic & International Shipments:

PLEASE BE AWARE THAT THERE IS A LOT OF MAIL THEFT/PORCH THEIVES- ESPECIALLY THIS TIME OF YEAR- IF YOU ARE NOT GOING TO BE HOME, PLEASE HAVE YOUR ITEM DELIVERED TO AN ALTERNATIVE ADDRESS.

ONCE YOUR ORDER IS SHIPPED AND IT IS SHOWING “DELIVERED” SASSY MAMA LINGERIE IS NOT RESPONSIBLE FOR REPLACING LOST OR STOLEN GOODS.

You must report the loss to us within 1 week of  when you were sent your tracking number. 3 weeks on international shipments.

If the package shows delivered at or in your mailbox to the address you provided, but is missing, and you have not received it, please do the following:

• CHECK WITH YOUR NEIGHBORS
• CHECK AROUND THE BUSHES, THE HOUSE/APT- ANYWHERE THAT YOUR PACKAGE CAN BE OUT OF EYESIGHT
• IF YOU LIVE IN AN APTARTMENT BUILDING AND YOUR MAILBOX IS AROUND OTHER MAILBOXES, CHECK WITH YOUR LANDLORD OR LEASING OFFICE

.

Once you have reported your lost package, you will need to launch an inquiry with USPS. Their law states that once your order is shipped, they will no longer discuss the parcel with us.

 

Discreet Packaging: 

We respect your right to privacy. Your business and what you do is your business and no one else! - 

Your order will be shipped to you in a plain satchel, or a USPS Priority Satchel with only the name you would like it shipped to and only these details from us: SHIPPING DEPARTMENT SML PO BOX number as a return address.

The word "Lingerie" will not appear on the satchel. Your discretion is completely respected here at Sassy Mama Lingerie..

 

Processing Times: 

We will endeavor to process your order within 1-2 Business Days from the time your order is placed. Trust Me- I want you to have your order NOW!!!

Your order will then be shipped within 1-2 Business days (we do not ship on the weekends or during public holidays) after your order is placed & processed through.

Items from certain Designers and or Special Orders may be shipped directly from the designer can take 7-10 business days to arrive on your doorstep.

Due to availability, demand, human error and sometimes "technology issues" there can be a slight- VERY SLIGHT- chance that the item or items you have chosen, may be out of stock. IF that happens, and the item is "out of stock" or on "back-order" from the designer, you will be notified immediately either via email or a call from us to ask if you would like to cancel that product, replace it with another item, or wait until it comes back in stock.

 

AGAIN.. WE WILL ADVISE YOU OF ANY DELAYS ASAP! Trust me, I try to move mountains for you if this occurs and will do everything in my power to make you happy- within reason of course.

Please feel free to inquire about item availability by contacting us via live chat or info@sassymamalingerie.com