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Shipping Policy
PROCESSING TIME: THE TIME BETWEEN WHEN YOUR ORDER IS PLACED TO WHEN YOUR ORDER IS SHIPPED. *YOUR ORDER DOES NOT SHIP DURING THIS TIME- IT IS BEING PROCESSED, PICKED, PACKAGED AND SENT TO SHIPPING. (PROCESSING TIME IS USUALLY 1-2 BUSINESS DAYS- AGAIN, WE DO NOT SHIP ON THE WEEKENDS OR ON PUBLIC HOLIDAYS)
SHIPPING TIME: IS WHEN YOUR ORDER HAS BEEN PICKED UP BY THE CARRIER, SHIPPED AND YOU HAVE BEEN NOTIFIED VIA EMAIL WITH A TRACKING NUMBER.
INTERNATIONAL ORDERS: It is up to you to pay any VAT, GST or TAXES that may be incurred once your order arrives to the country being delivered to. SASSY MAMA LINGERIE IS NOT RESPONSIBLE FOR PAYING THESE CHARGES IF ANY, ON YOUR BEHALF.
Please be aware that once we hand over your order to the carrier & your order is physically with them, Sassy Mama Lingerie has no control whatsoever, nor are we responsible if there are any unforseen delays with the carrier en route to you, due to weather, staff shortages, or any "accidenatal" issues.
HOW ROUTE PROTECTION WORKS:
SASSY MAMA LINGERIE is proud to partner with Route, the leader in package protection and tracking solutions. Your order will now be protected from damage, loss*, or theft.
In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement of your order.
We are excited to offer this service to you free of charge!!!
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Route Package Protection, you can report an order issue for packages that may be lost, stolen, or damaged. Read Route Package Protection Policies.
All issues must be reported within 60 days of the order date.
Ensure you report an issue within the respective deadlines:
- Damaged: Within 15 days of when the package was marked delivered
- Lost (domestic): Between 7* and 30 days from the last tracking update
- Lost (international): Between 20* and 30 days from the last tracking update
- Stolen: Between 5* and 15 days of when the package was marked delivered
*Route requires these wait-to-file periods for stolen and lost orders as packages are sometimes delayed in transit or prematurely marked as delivered.
CLICK HERE TO FILE A CLAIM WITH ROUTE: claims.route.com.
Returned-to-Sender & Lost Packages:
"What happens if an item is "Returned to Sender?"
Shipping Information:
ORDERS PLACED ON THE WEEKEND OR A USA PUBLIC HOLIDAY WILL BE PROCESSED & SHIPPED WITHIN THE NEXT BUSINESS DAY
* Business Days are not the following: Saturday, Sunday or USA public holidays
- All orders are shipped via USPS OR UPS(First Class, Priority, Overnight, International Priority) . *Please note that Sassy Mama Lingerie has the right to chose which carrier to use depending
- After your order leaves our warehouse, delivery times may vary according to the shipping method you select during checkout, the location of your shipping address, weather and busy times of the year.
Standard Mail Delivery Times: 5-10 BUSINESS DAYS AFTER your has been placed, processed and an email has been sent to you with your tracking number.
Priority Mail Delivery Times: 4- 7 BUSINESS DAYS AFTER your has been placed, processed and an email has been sent to you with your tracking number.
Lost, Missing or Stolen Packages:
"My tracking number says it's been delivered, but I have not received my order!"
Domestic & International Shipments:
PLEASE BE AWARE THAT THERE IS A LOT OF MAIL THEFT/PORCH THEIVES- ESPECIALLY THIS TIME OF YEAR- IF YOU ARE NOT GOING TO BE HOME, PLEASE HAVE YOUR ITEM DELIVERED TO AN ALTERNATIVE ADDRESS.
If the package shows delivered at or in your mailbox to the address you provided, but is missing, and you have not received it, please do the following:
- CHECK WITH YOUR NEIGHBORS
- CHECK AROUND THE BUSHES, THE HOUSE/APT- ANYWHERE THAT YOUR PACKAGE CAN BE OUT OF EYESIGHT
- IF YOU LIVE IN AN APARTMENT BUILDING AND YOUR MAILBOX IS AROUND OTHER MAILBOXES, CHECK WITH YOUR LANDLORD OR LEASING OFFICE
If you have done the above and it is still missing, file a claim with Route: .
CLICK HERE TO FILE A CLAIM WITH ROUTE: claims.route.com.
Discreet Packaging:
We respect your right to privacy. Your business and what you do is your business and no one else! -
Your order will be shipped to you in a plain satchel, or a USPS Priority Satchel with only the name you would like it shipped to and only these details from us: SHIPPING DEPARTMENT SML PO BOX number as a return address.
The word "Lingerie" will not appear on the satchel. Your discretion is completely respected here.
Processing Times:
We will endeavor to process your order within 1-2 Business Days from the time your order is placed. Trust Me- I want you to have your order NOW!!!
Your order will then be shipped within 1-2 Business days (we do not ship on the weekends or during public holidays) after your order is placed & processed through.
Items from certain Designers and or Special Orders may be shipped directly from the designer can take 7-10 business days to arrive on your doorstep.
Due to availability, demand, human error and sometimes "technology issues" there can be a slight- VERY SLIGHT- chance that the item or items you have chosen, may be out of stock. IF that happens, and the item is "out of stock" or on "back-order" from the designer, you will be notified immediately either via email or a call from us to ask if you would like to cancel that product, replace it with another item, or wait until it comes back in stock.
AGAIN.. WE WILL ADVISE YOU OF ANY DELAYS ASAP! Trust me, I try to move mountains for you if this occurs and will do everything in my power to make you happy- within reason of course.
Please feel free to inquire about item availability by contacting us via live chat or info@sassymamalingerie.com
